The Michigan IT Experts

The Smartwatch
The smartwatch market as we know it today has existed for almost a decade, surprisingly enough, but the first smartwatch was developed in the late ‘90s. A smartwatch is seen today as more of a peripheral for a smartphone. They come in several different shapes, sizes, and styles, but they all tend to provide some kind of utility to the user. Here are some of the main benefits of using a smartwatch:

• Convenience: You can’t beat the convenience of checking your watch and getting access to all kinds of information, like notifications, calendar events, and so much more. Modern smartwatches also give users the ability to search for information, and the processing power of these devices gives smartwatch users the ability to perform several actions that a smartphone can accomplish.
• Functionality: The latest smartwatches have several features that give users lots of functionality. They can integrate with applications and take advantage of other practical functions, making them as useful as you want them to be. In this way, smartwatch manufacturers continue to push the boundaries of what’s possible with wearable technologies.
• Discretion: Discretion is probably the most important part of using a smartwatch, as it’s much easier and more discreet to use it than pulling out a smartphone. Most smartphones have the capability to push notifications to your smartwatch, including those from social networks, messages, weather, and so on. More than anything else, it at least keeps you from being rude and checking your smartphone in the middle of a conversation.

Security Issues
The primary issue that comes from wearable technology is that it connects to your mobile device through a Bluetooth connection. Since they also connection to Wi-Fi networks, they are being exposed to two potential ways of being breached. Businesses that prioritize security (read: all businesses should prioritize security) need to be particularly wary of wearables, especially in regard to a Bring Your Own Device policy.

The modern hacker will use any opportunity they can find to hack into a device, and since wearables are particularly vulnerable to this due to the modes of connection they contain, they provide additional access points that create issues for businesses. If a hacker can gain access through an application at the wearable level, it could potentially compromise even the connected device and any network it’s attached to.

Industry experts might agree that the lack of wearable security isn’t a major concern overall, but it’s still something that you should be addressing with your business’ mobile device policy. Here are some ideas to think about:

• If you are accidentally collecting electronic Protected Health Information (ePHI), you could be putting your organization at risk of breaching healthcare standards set by HIPAA. You should limit your employee’s fitness and wellness data collection on company-owned wearables and devices whenever possible.
• Be wary of what can happen if you fail to educate your employees about the importance of protecting wearables. Be sure to remind them that they aren’t just putting business data at risk, but also their own individual data. It’s imperative that your employees understand how to best protect these devices.
• Focus on the management of these devices, as there are no proper anti-malware solutions for IoT devices.

For assistance with planning out a wearable strategy for use with your Bring Your Own Device policy, be sure to reach out to us at 810-230-9455.

1. Compliance Concerns
First, you need to be sure that your data is not only stored securely but is also sent back and forth to your backup solution properly. This is especially true if your industry is subject to any government mandates concerning how data must be handled, as the penalties for non-compliance can be just as severe as the influence of data loss would be.

Whether you manage your own solution or leverage a vendor to keep your data securely backed-up, the same severity applies. The size of your business has no influence, either, despite many smaller organizations having a difficult time keeping up with these regulations. These businesses are especially benefited by the availability of outsourced IT resources, as these providers are better prepared to see to these compliances and minimize any risk.

2. Costs and Scalability
It is also important to recognize your needs, including the costs that fulfilling those needs may incur (like how much a cloud provider charges for you to download your backed-up data). Before you select a particular cloud provider, make sure that you have considered all of these charges.

Furthermore, a backup solution that can only keep you safe from major disasters is one that overlooks a huge percentage of the actual issues you are apt to face. Sure, ransomware attacks and fires happen, but so do hard drive failures and other causes of small-scale data loss. Every strategy you enact needs to be documented properly, with useful information shared clearly, succinctly, and actionably.

3. Lack of Management or Testing
If your company is ever in the position that it needs to lean on a data backup, they’re going to need to lean on a leader to ensure that this process goes without a hitch. In many cases, this role would fall on your shoulders - but what if something goes down while you (or whoever is in charge of managing the recovery process) aren’t there?

This is why you need to keep a comprehensive, up-to-date plan prepared for just this occasion, a hard copy ready to be referenced on-site as well as one digitally stored in your backup files.

In addition to this preparation, you also need to make sure that the backups you’ve prepared actually work in the first place. A backup will do you no good if you can’t recover the data from it, after all. Make sure that, just as you would a fire drill, you practice utilizing the backup on occasion.

How NuTech Services Can Help
We have the expertise and capability to put together just this kind of strategy for you and your employees to leverage. That way, you can be confident that your disaster recovery won’t just be a new disaster to deal with. Reach out to us at 810-230-9455 to learn more today.

The Pros
There is more than one application and way to use automation. While the uses are more general than specific, they can be applied to several different kinds of goals or processes, whether it’s customer service or data processing. In this sense, automation can be used in a pretty universal way.

Efficiency
It’s obvious that certain processes take a considerable amount of time to complete, but if they are handled by automated systems, they can be completed much more efficiently than before. In other words, since you don’t have to focus on these tasks, you can instead devote the time to something else entirely. This effectively adds more time to the workday by removing routine tasks that can be handled by an automatic process.

Minimizing Repetition
If someone has to do the same task over and over again, they are doomed to lose interest and make mistakes. If these tasks don’t require focus, then the employees will likely let their mind wander, and productivity can suffer. This makes even a quick task more likely to be repeated multiple times, making it less likely to yield a return on the investment. Automation makes it more convenient and less risky to leave monotonous tasks to employees. Trust us when we say employees will thank you for taking these tasks off their plate and freeing up their schedule for others.

Convenience
When someone reaches out to your business, it’s likely they need your help with something, and they need it fast. If you can’t provide it on a convenient time frame, chances are they will take their needs elsewhere. Automation gives them the ability to get help from a chatbot or other similar automated system without the need to staff someone at all times to address immediate needs. This gives you a better chance at being able to respond to their needs when they reach out to your organization.

Potential Cons
Automation might be quite helpful for businesses, but there are some issues that should be addressed in order to ensure it doesn’t become a liability for your business. For example, some processes are simply too complex for a machine to handle in the same way a human brain can. Most automated systems are limited by design, thus ensuring that they will be limited to the task assigned to them. After all, an automated system’s purpose isn’t being fulfilled if you have to provide constant feedback to it. Here are some ways you can make sure the faults of automation sting less:

• Use automation sparingly: Some of the services that could be automated likely don’t need to be. This is particularly true for more complex issues. Consider that many of the people who contact your business have a point of contact within your organization and regular requests, meaning that working with a human might not be such a bad thing if they are available at that time. In this way, automation supplements human contact rather than replaces it.
• Have employees direct the automation: If an automation system can’t perform a task on its own, having employees direct it during more complex tasks can work to mitigate the issue. A complicated request can be made, but still processed and understood with the right direction.
• Ingrate your automation: You don’t want to stop processes midway. As long as your automation is well-designed and thought-out, tasks can be integrated with automation to ensure they are handled in the most complete way possible.

What are some ways your organization can benefit from automation? Let us know in the comments.